Always There Inc. Privacy Policy

Welcome to our Always There Inc. We are dedicated to providing a supportive, helpful assistant for individuals managing cognitive challenges and dementia. We understand the paramount importance of privacy, especially in assistive care settings.

Our platform is explicitly designed not to collect, store, or process medical or health information. Because we do not act as a medical provider, diagnostic tool, or medical registry, and because we strictly avoid gathering Protected Health Information (PHI), our services are inherently designed to operate outside the scope of HIPAA regulation.

Below is a detailed breakdown of how we protect our users and handle information.

1. No Medical Data or PHI Collected

  • Our platform is built solely for general, everyday assistance (e.g., answering "What time is it?", "Where are my shoes?", or providing preset name reminders).

  • We do not ask for, require, or process medical records, clinical diagnoses, symptoms, or treatment plans.

  • We actively discourage users, family members, or caregivers from inputting sensitive clinical, medical, or diagnostic details into the platform.

2. Information We Process and How It Is Used

  • To provide the core features of the service, we only process local, daily operational details:

  • Custom Companion Responses: Any local configuration data provided by a primary account holder or caregiver (such as preset reminders for item locations or specific names) is used exclusively to answer the user's immediate questions.

  • Transient Audio/Text Data: Voice inputs or text queries are processed strictly in real-time to generate immediate answers and are not used to build health profiles or track medical regression.

3. Data Retention and Deletion

  • Daily routine responses and companion data remain under the strict control of the account administrator (the caregiver or family member).

  • You may update, modify, or permanently delete any stored routine answers or personal preferences at any time through your account settings.

4. Third-Party Sharing and Security

  • No Selling of Data: We do not sell, rent, or monetize any user interactions, queries, or account information.

  • No Medical Data Sharing: Because we do not collect health data, no information from this platform is shared with insurance companies, hospital networks, or clinical databases.

  • Security Measures: We implement industry-standard encryption protocols to protect the account credentials and configuration settings provided by caregivers.